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Next Steps

Now that you have your account set up and understand the basics, here are role-specific recommendations for becoming productive with Conducky.

For All Users​

Regardless of your role, these steps will help you get oriented:

🔍 Explore Navigation

Understand how to move around efficiently

Learn Navigation →

❓ Check the FAQ

Quick answers to common questions

Browse FAQ →

🆘 Troubleshooting

Solutions for common issues

Get Help →

For Reporters​

As a Reporter, your main responsibility is submitting incident reports when needed.

Your Priorities​

  1. Practice submitting reports - Understand the process before you need it
  2. Bookmark your event dashboard - Quick access when needed
  3. Set up notifications - Stay informed about your reports
  4. Review event policies - Understand what types of incidents to report

Screenshot needed: Reporter dashboard showing quick access to report submission

Essential Skills to Develop​

Report Submission:

  • Know the process: Practice with test reports if allowed
  • Understand urgency levels: When to report immediately vs. later
  • Evidence collection: How to attach photos, documents, or other evidence
  • Clear communication: Write clear, factual descriptions

Following Up:

  • Track your reports: Check status and responses
  • Respond promptly: Answer questions from the response team
  • Provide additional information: Add details as they become available
  • Understand the process: Know what happens after you submit

Mobile Preparation​

Since most reports happen on mobile devices:

  • Bookmark the report form on your phone
  • Test camera integration for evidence upload
  • Practice typing on mobile for faster reporting
  • Enable push notifications for urgent updates

For Responders​

As a Responder, you're part of the incident response team with access to all reports in your events.

Your Priorities​

  1. Learn report management - Practice changing states and adding comments
  2. Understand team communication - Use internal comments effectively
  3. Set up cross-event views - If you work multiple events
  4. Configure notifications - Stay on top of new reports

Screenshot needed: Responder interface showing report management and team communication

Essential Skills to Develop​

Report Management:

  • State transitions: When to move reports from submitted → investigating → resolved → closed
  • Assignment management: How to assign reports to team members
  • Comment types: When to use internal vs. external comments
  • Evidence review: How to access and evaluate submitted evidence

Team Coordination:

  • Internal communication: Discuss sensitive matters privately
  • Workload balancing: Distribute reports fairly among team members
  • Escalation procedures: When and how to escalate to Event Admins
  • Documentation standards: Maintain clear records of actions taken

Advanced Features​

Cross-Event Management:

  • Global reports dashboard: Manage reports across multiple events
  • Unified notifications: Stay informed about all your events
  • Workload tracking: Balance responsibilities across events
  • Pattern recognition: Identify trends across your events

For Event Admins​

As an Event Admin, you have full responsibility for managing your event, team, and incident response process.

Your Priorities​

  1. Set up your team - Invite and train responders
  2. Configure event settings - Customize for your event's needs
  3. Learn user management - Handle team changes effectively
  4. Plan for launch - Prepare before your event starts

Screenshot needed: Event admin dashboard showing team management and event configuration

Essential Setup Tasks​

Event Configuration:

  • Complete event details: Name, description, dates, contact information
  • Upload branding: Event logo and visual identity
  • Configure Code of Conduct: Set community guidelines
  • Set up public pages: Information for attendees
  • Test all functionality: Ensure everything works before launch

Team Management:

  • Invite responders: Add trusted team members
  • Train your team: Ensure everyone understands their role
  • Set expectations: Define response times and procedures
  • Create communication channels: Establish team coordination methods

Ongoing Responsibilities​

During Events:

  • Monitor activity: Keep track of report volume and team workload
  • Ensure response quality: Review team actions and provide guidance
  • Handle escalations: Manage complex or sensitive situations
  • Coordinate with organizers: Communicate with event leadership

After Events:

  • Conduct debriefs: Review what worked and what didn't
  • Document lessons learned: Improve processes for next time
  • Archive or maintain: Decide on long-term data retention
  • Plan improvements: Implement changes for future events

For System Admins​

As a System Admin, you're responsible for the overall Conducky installation and supporting multiple events.

Your Priorities​

  1. Complete system setup - Configure global settings
  2. Create initial events - Set up for your organization
  3. Train Event Admins - Prepare others to manage events
  4. Review security settings - Ensure proper system protection

Screenshot needed: System admin interface showing system management and event oversight

System Configuration​

Global Settings:

  • System security: Configure authentication and access controls
  • Email integration: Set up notification systems
  • Performance tuning: Optimize for your expected load
  • Backup procedures: Ensure data protection
  • Monitoring setup: Track system health and usage

Event Support:

  • Create events: Set up events for your organization
  • Assign Event Admins: Delegate event management responsibilities
  • Provide training: Help Event Admins understand their role
  • Monitor usage: Track system-wide activity and performance

Ongoing Responsibilities​

System Maintenance:

  • Monitor performance: Ensure system responsiveness
  • Review security logs: Watch for suspicious activity
  • Update software: Keep Conducky current with security patches
  • Manage storage: Monitor disk usage and plan for growth
  • User support: Help with account and access issues

Event Oversight:

  • Support Event Admins: Provide guidance and training
  • Review system usage: Understand how events use the system
  • Plan capacity: Ensure adequate resources for all events
  • Coordinate updates: Manage system changes that affect events

Building Community​

Regardless of your role, Conducky works best when there's a strong community of users supporting each other:

Contributing to Success​

Share knowledge:

  • Help new users understand the system
  • Document best practices for your role
  • Share lessons learned with other events
  • Contribute to community discussions

Provide feedback:

  • Report bugs and issues you encounter
  • Suggest improvements to the system
  • Participate in user feedback sessions
  • Help test new features

Support others:

  • Answer questions in community forums
  • Mentor new team members
  • Share your experience with similar events
  • Collaborate on common challenges

Getting Community Support​

Community resources:

  • GitHub Discussions - Community support
  • GitHub Issues - Bug reports and feature requests
  • Documentation feedback - Help improve these guides
  • User groups - Connect with other Conducky users

Continuous Learning​

Conducky is continuously evolving, and staying current will help you be more effective:

Stay Updated​

Follow development:

  • Watch the GitHub repository for updates
  • Read release notes for new features
  • Participate in beta testing when available
  • Subscribe to community announcements

Expand your skills:

  • Learn advanced features as you become more comfortable
  • Explore integrations with other tools
  • Understand the API for custom solutions
  • Share your expertise with others

Provide feedback:

  • Report issues you encounter
  • Suggest improvements based on your experience
  • Participate in user research and feedback sessions
  • Help shape the future of Conducky

Ready to Get Started?​

You now have everything you need to be successful with Conducky. Choose your next step based on your role:

📋 I'm a Reporter

Learn how to submit effective incident reports

Report Incidents →

🚨 I'm a Responder

Master incident response and team coordination

Manage Incidents →

⚙️ I'm an Event Admin

Set up and manage your event effectively

Manage Events →

🔧 I'm a System Admin

Configure and maintain your Conducky installation

System Admin →

Need help along the way? Our FAQ, Troubleshooting Guide, and community resources are always available to support you.

Congratulations! You're ready to use Conducky effectively. Return to the User Guide overview anytime to explore specific topics in more detail.