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Navigation Troubleshooting

This page helps you resolve common navigation issues in Conducky. Follow these troubleshooting steps to get back to productive incident management quickly.

Common Navigation Issues​

Symptoms:

  • Navigation sidebar is completely missing
  • Only the main content area is visible
  • Cannot access any navigation menus

Solutions:

  1. Check Authentication Status

    • Verify you're logged in (look for user menu in top-right)
    • If not logged in, go to /login and sign in
    • Check if your session has expired

  2. Browser-Related Fixes

    • Refresh the page (Ctrl+F5 or Cmd+Shift+R)
    • Clear browser cache and cookies
    • Disable browser extensions temporarily
    • Try incognito/private browsing mode

  3. JavaScript Issues

    • Ensure JavaScript is enabled in your browser
    • Check browser console for error messages (F12 → Console tab)
    • Try a different browser to isolate the issue

  4. Network Connectivity

    • Check your internet connection
    • Try accessing other websites to verify connectivity
    • If using VPN, try disconnecting temporarily

Missing Navigation Items​

Symptoms:

  • Some expected menu items are not visible
  • Navigation seems incomplete compared to what you expect
  • Cannot access features you previously could

Solutions:

  1. Verify Role Permissions

    • Check your role in the current event (visible in event switcher)
    • Remember: System Admins need event roles to access event data
    • Contact event administrators if you need additional permissions

  2. Context Verification

    • Confirm you're in the correct context (global, event, or system admin)
    • Switch to the appropriate context using navigation
    • Check breadcrumbs to understand your current location

  3. Event Status Check

    • Verify the event is still active (not disabled)
    • Check with event administrators about event status
    • Try switching to a different event to test navigation

Event Switcher Empty​

Symptoms:

  • "My Events" section shows no events
  • Cannot switch between events
  • Event switcher dropdown is empty

Solutions:

  1. Event Membership Verification

    • Go to /profile/events to check your event memberships
    • Verify you haven't been removed from events
    • Check if you have any pending invitations to accept

  2. Event Status Issues

    • Contact event administrators to verify event status
    • Check if events have been disabled by system administrators
    • Verify events still exist and haven't been deleted

  3. Data Loading Issues

    • Refresh the page to reload event data
    • Clear browser cache to force fresh data load
    • Check network connectivity and try again

Symptoms:

  • Sidebar loads slowly or appears delayed
  • Navigation feels sluggish or unresponsive
  • Long delays when switching between events

Solutions:

  1. Browser Optimization

    • Close unnecessary browser tabs
    • Clear browser cache and restart browser
    • Update browser to latest version
    • Disable unnecessary browser extensions

  2. Network Optimization

    • Check internet connection speed
    • Try switching to a different network
    • Disable VPN if using one
    • Contact IT support for network issues

  3. System Resources

    • Close other applications to free up memory
    • Restart your computer if performance is generally slow
    • Check if your device meets minimum system requirements

Role-Specific Issues​

System Admin Issues​

Problem: System admin section missing

  • Verify you have System Admin role assignment
  • Check with other system administrators
  • Try logging out and back in
  • Contact technical support if role is confirmed

Problem: Cannot access events despite system admin role

  • Remember: System Admins need explicit event roles
  • Contact event administrators to request event access
  • Use system admin interface to manage events, not access their data

Problem: System admin navigation slow

  • Check for excessive API calls in browser developer tools
  • Clear browser cache and refresh
  • Try accessing during off-peak hours
  • Contact technical support for performance issues

Event Admin Issues​

Problem: Cannot access event settings

  • Verify you have Event Admin role (not just Responder)
  • Check if event is disabled by system administrators
  • Try refreshing the page
  • Contact system administrators if issues persist

Problem: Team management not visible

  • Confirm you're in the correct event context
  • Verify your Event Admin role in this specific event
  • Check if team management is disabled for this event
  • Switch to event context using event switcher

Responder Issues​

Problem: Cannot see all incidents

  • Verify you have Responder role (not just Reporter)
  • Check if you're in the correct event context
  • Confirm incidents exist in this event
  • Try refreshing the incident list

Problem: Team section shows "view only"

  • This is expected behavior for Responders
  • Only Event Admins can manage team members
  • Contact Event Admin if you need management access

Reporter Issues​

Problem: Can only see own incidents

  • This is expected behavior for Reporters
  • Reporters cannot view incidents submitted by others
  • Contact event administrators if you need broader access

Problem: Cannot submit incidents

  • Verify you're in the correct event context
  • Check if incident submission is enabled for this event
  • Try refreshing the page
  • Contact event administrators for support

Browser-Specific Solutions​

Chrome Issues​

  1. Clear Chrome Data

    • Go to Settings → Privacy and Security → Clear browsing data
    • Select "All time" and check all boxes
    • Click "Clear data"

  2. Disable Extensions

    • Go to Settings → Extensions
    • Temporarily disable all extensions
    • Test navigation functionality

  3. Reset Chrome Settings

    • Go to Settings → Advanced → Reset and clean up
    • Click "Restore settings to original defaults"

Firefox Issues​

  1. Clear Firefox Data

    • Go to Settings → Privacy & Security
    • Click "Clear Data" under Cookies and Site Data
    • Click "Clear" under Cached Web Content

  2. Disable Add-ons

    • Go to Add-ons and Themes
    • Disable all add-ons temporarily
    • Test navigation functionality

  3. Firefox Safe Mode

    • Help → Troubleshooting Information
    • Click "Restart with Add-ons Disabled"

Safari Issues​

  1. Clear Safari Data

    • Safari → Preferences → Privacy
    • Click "Manage Website Data" → "Remove All"
    • Empty Caches: Develop → Empty Caches (if Develop menu enabled)

  2. Disable Safari Extensions

    • Safari → Preferences → Extensions
    • Uncheck all extensions temporarily

  3. Reset Safari

    • Safari → Preferences → Privacy
    • Click "Remove All Website Data"

Mobile Navigation Issues​

Mobile Sidebar Problems​

Problem: Cannot open sidebar on mobile

  • Try tapping the hamburger menu (☰) in top-left
  • Try swiping right from the left edge of screen
  • Refresh the page and try again
  • Try rotating device orientation

Problem: Sidebar doesn't close on mobile

  • Tap outside the sidebar area
  • Try swiping left on the sidebar
  • Tap the hamburger menu again
  • Refresh the page if stuck

Mobile Performance Issues​

Problem: Navigation is slow on mobile

  • Check mobile data/WiFi connection
  • Close other mobile browser tabs
  • Clear mobile browser cache
  • Try using a different mobile browser

Problem: Touch targets too small

  • Check device accessibility settings
  • Try pinch-to-zoom on the page
  • Use device's built-in zoom features
  • Contact administrators about mobile optimization

Getting Additional Help​

Self-Service Diagnostics​

  1. Browser Console Check

    • Press F12 to open developer tools
    • Click "Console" tab
    • Look for red error messages
    • Screenshot errors for support

  2. Network Tab Analysis

    • In developer tools, click "Network" tab
    • Refresh the page
    • Look for failed requests (red entries)
    • Note any 403, 404, or 500 errors

  3. Application Tab Check

    • In developer tools, click "Application" tab
    • Check Local Storage and Session Storage
    • Clear storage if corrupted data is suspected

When to Contact Support​

Contact Event Administrators for:

  • Role and permission issues
  • Event-specific access problems
  • Team management questions
  • Event configuration issues

Contact System Administrators for:

  • System-wide access problems
  • Account creation issues
  • System performance problems
  • Technical configuration issues

Contact Technical Support for:

  • Browser compatibility issues
  • Persistent technical problems
  • Security-related concerns
  • Data corruption issues

Information to Provide When Seeking Help​

When contacting support, include:

  1. User Information

    • Your username/email
    • Your role(s) in affected events
    • When the issue started

  2. Technical Details

    • Browser name and version
    • Operating system
    • Device type (desktop/mobile)
    • Error messages (screenshots helpful)

  3. Problem Description

    • What you were trying to do
    • What happened instead
    • Steps you've already tried
    • Whether others are experiencing the same issue

  4. Browser Console Errors

    • Screenshots of any error messages
    • Network request failures
    • JavaScript console errors

This information helps support teams diagnose and resolve issues quickly.