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Events & Organizations FAQ

Questions about managing multiple events, organizations, and event lifecycle.

How do I join multiple events?​

You can join multiple events by:

  1. Receiving invitation links for each event
  2. Using invite codes through your profile page (accessible from the user menu)
  3. Being directly added by Event Admins

Can I leave an event?​

Yes, you can leave events through your profile page (accessible from the user menu). However:

  • This will remove your access to all event data
  • You won't be able to see incidents you submitted
  • Event Admins can re-invite you if needed

What happens if an event is disabled?​

If an event is disabled by a System Admin:

  • Event data remains intact but becomes inaccessible
  • Users cannot access the event dashboard or incidents
  • Only System Admins can re-enable disabled events

What's the difference between an event and an organization?​

  • Organizations: Parent entities that can contain multiple events (e.g., "Tech Conference Corp")
  • Events: Specific instances within organizations (e.g., "TechConf 2024", "TechConf 2025")

Organizations provide shared branding, policies, and management across related events.

How do organizations work?​

Organizations allow for:

  • Shared management: Organization admins can oversee multiple events
  • Consistent branding: Events inherit organization logos and themes
  • Unified policies: Shared code of conduct and procedures
  • Cross-event analytics: Organization-level reporting and metrics

Can I be in multiple organizations?​

Yes! You can participate in multiple organizations and have different roles in each:

  • Different organizations are completely separate
  • Your roles in one organization don't affect others
  • You can switch between organizations using the navigation

Who creates events and organizations?​

Organizations:

  • Created by System Admins
  • Organization Admins are assigned via invitation

Events:

  • Created by Organization Admins within their organizations
  • Or created by System Admins and assigned to Event Admins

What happens to my data if I leave an event?​

When you leave an event:

  • Your incidents remain in the system for record-keeping
  • Your comments stay but you cannot edit them
  • You lose access to view any event data
  • You can be re-invited by Event Admins if needed

Can I transfer my role to someone else?​

Role transfers typically require administrator action:

  • Contact Event Admins to request role changes
  • Provide the new person's information for invitation
  • Complete any handover processes your event requires
  • Ensure continuity of any ongoing responsibilities

How do I switch between events?​

Use the event/organization selector in the navigation:

  1. Look for the current event/organization name in the sidebar
  2. Click to open the selector dropdown
  3. Choose the event or organization you want to switch to
  4. The interface will update to reflect your role in the new context

Screenshot needed: Event/organization selector showing multiple options

What if an event I'm involved in gets cancelled?​

If an event is cancelled:

  • Data is typically preserved for record-keeping
  • Access may be maintained for a period after cancellation
  • Follow your organization's procedures for data handling
  • Contact administrators about data export if needed

Can events be archived or made read-only?​

Yes, events can be archived when they're completed:

  • Archived events become read-only
  • Data is preserved but no new incidents can be submitted
  • Access is maintained for historical reference
  • Administrators can reactivate if needed

How do I know which events I belong to?​

Check your event access through:

  • Global dashboard: Shows cards for all your events
  • Profile page: Lists all events and your roles
  • Navigation sidebar: Displays available events
  • Event selector: Shows all accessible events and organizations

What's the event lifecycle?​

Events typically progress through these stages:

  1. Creation: Basic event setup by administrators
  2. Configuration: Detailed setup including team and policies
  3. Active: Accepting incidents and fully operational
  4. Closing: Event ending, final incident resolution
  5. Archived: Read-only preservation of event data

Can I create my own events?​

Event creation permissions depend on your role:

  • System Admins: Can create events anywhere
  • Organization Admins: Can create events within their organizations
  • Event Admins: Cannot create new events (only manage assigned ones)
  • Other roles: Cannot create events

How do I request access to an event?​

To request access to an event:

  1. Contact the Event Admins directly if you know them
  2. Reach out to the organization that runs the event
  3. Ask for an invitation link or invite code
  4. Check if the event has public registration available

What if I can't access an event I should be able to?​

If you can't access an expected event:

  1. Verify you're logged into the correct account
  2. Check if the event is active (not disabled or archived)
  3. Confirm your invitation was accepted properly
  4. Contact Event Admins to verify your role assignment
  5. Try refreshing your browser or clearing cache

Can events have different settings and policies?​

Yes, each event can have customized:

  • Code of conduct content specific to the event
  • Incident submission forms with custom fields
  • Team roles and permissions tailored to the event
  • Notification settings and communication preferences
  • Branding and visual appearance reflecting the event

Screenshot needed: Event settings showing customization options