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Technical & Integration FAQ

Browser support, mobile experience, API access, and technical questions.

What browsers are supported?​

Conducky works best with modern browsers:

  • Recommended: Chrome, Firefox, Safari, Edge (latest versions)
  • Mobile: All modern mobile browsers
  • Features: JavaScript must be enabled

Is Conducky mobile-friendly?​

Yes! Conducky is designed with mobile-first principles:

  • Responsive design works on all screen sizes
  • Touch-friendly interface for smartphones and tablets
  • Optimized navigation for mobile devices

Screenshot needed: Mobile interface showing responsive design

Can I use Conducky offline?​

No, Conducky requires an internet connection to function. All data is stored securely on the server and requires real-time access.

How is my data backed up?​

Data backup and security are handled by your system administrators. For specific backup policies and data retention, contact your organization's administrators.

Does Conducky have an API?​

Yes! Conducky provides a comprehensive REST API. See the API Reference for complete documentation.

Can Conducky integrate with other systems?​

The API allows for various integrations. Common integration points include:

  • Email systems: For notifications and incident submission
  • Chat platforms: For team notifications (Slack, Discord, etc.)
  • Analytics tools: For reporting and metrics
  • Authentication systems: For single sign-on (SSO)

Contact your system administrators about specific integration needs.

What authentication methods are supported?​

Conducky supports multiple authentication methods:

  • Email and password: Standard account creation
  • Social login: OAuth with Google, GitHub, and other providers
  • Invitation-based: Account creation through event invitations
  • Single Sign-On (SSO): Enterprise authentication integration

Is two-factor authentication available?​

Two-factor authentication (2FA) support is planned for future releases. Check with your system administrators about current security features and timeline for 2FA implementation.

How secure is Conducky?​

Conducky implements multiple security measures:

  • Encrypted data transmission: All communication uses HTTPS
  • Role-based access control: Users only see authorized information
  • Event isolation: Data is strictly separated between events
  • Audit logging: All actions are tracked for security monitoring
  • Regular security updates: Platform is maintained with latest security patches

What happens if I forget my password?​

To reset your password:

  1. Go to the login page
  2. Click "Forgot Password"
  3. Enter your email address
  4. Check your email for a reset link
  5. Follow the link to create a new password

Can I change my email address?​

Email address changes typically require administrator assistance:

  • Contact your event administrators for account updates
  • Verify your identity through established procedures
  • Update your profile once the change is approved

What file size limits exist for uploads?​

File upload limits depend on your system configuration:

  • Individual files: Typically 10-50 MB per file
  • Total uploads: May have limits per incident or user
  • File types: Restrictions on executable and potentially harmful files

Check with your event administrators for specific limits.

Why am I getting error messages?​

Common error causes and solutions:

  • Network issues: Check your internet connection
  • Browser problems: Try refreshing or clearing cache
  • Permission errors: Verify you have access to the requested feature
  • Server issues: Contact administrators if problems persist

How do I report a bug or technical issue?​

To report technical problems:

  1. Document the issue: Note what you were doing when it occurred
  2. Include details: Browser, device, error messages
  3. Contact support: Use your organization's designated support channels
  4. Provide screenshots: Visual evidence helps with troubleshooting

Can I export my data?​

Data export capabilities depend on your role and organization policies:

  • Personal data: You may be able to export your own information
  • Incident data: Event Admins typically have export capabilities
  • Audit logs: May be available for compliance purposes

Contact your administrators about available export options.

What mobile features are available?​

Mobile-optimized features include:

  • Touch-friendly navigation: Easy-to-use mobile interface
  • Camera integration: Direct photo upload from mobile devices
  • Push notifications: Alerts for incident updates (if configured)
  • Offline form completion: Some forms may work with limited connectivity

How do I clear my browser cache?​

To clear cache for Conducky:

  1. Chrome: Settings → Privacy → Clear browsing data
  2. Firefox: Options → Privacy → Clear Data
  3. Safari: Preferences → Privacy → Manage Website Data
  4. Edge: Settings → Privacy → Clear browsing data

Or try using an incognito/private browsing window.

What ports and domains need to be accessible?​

For network administrators, Conducky typically requires:

  • HTTPS (port 443): For secure web access
  • WebSocket connections: For real-time updates
  • CDN domains: For static assets and performance

Contact your system administrators for specific network requirements.

Can I use Conducky with a VPN?​

Yes, Conducky should work with most VPN configurations. However:

  • Performance may vary depending on VPN speed
  • Some corporate VPNs may have restrictions
  • Contact IT support if you experience connectivity issues

What happens during system maintenance?​

During scheduled maintenance:

  • Advance notice is typically provided
  • Read-only access may be available
  • Data is preserved during maintenance windows
  • Service restoration is prioritized

Check with your administrators about maintenance schedules.

How do I optimize performance?​

For better performance:

  • Use supported browsers with latest updates
  • Clear browser cache regularly
  • Close unnecessary tabs to free memory
  • Check internet connection for speed issues
  • Disable browser extensions that might interfere

What accessibility features are available?​

Conducky includes accessibility features:

  • Keyboard navigation: Full functionality without a mouse
  • Screen reader support: Compatible with assistive technologies
  • High contrast options: Better visibility for visual impairments
  • Responsive text sizing: Adapts to browser zoom settings

Contact administrators about additional accessibility accommodations.