Account Setup
Learn how to create your Conducky account and manage authentication through different methods.
Creating an Account
New users can create an account in several ways depending on how your organization uses Conducky:
Direct Registration (First User)
Visit /register
to create a new account when setting up a new Conducky instance:
- Navigate to your organization's Conducky URL +
/register
- Enter your email address, full name, and password
- Password requirements: 8+ characters, mix of letters, numbers, symbols
- Automatic elevation: The first user to register becomes a System Admin automatically
- Next steps: Subsequent users need invitations to access functionality
As the first user, you become a System Admin with full system access. You can create events, manage system settings, and invite other users.
Screenshot needed: Registration form showing email, name, and password fields with requirements
Invitation Links (Most Common)
Most users join through event invitations sent by administrators:
- Click the invitation link sent by an event administrator
- Create account or log in if you already have one
- Accept invitation to join the event with the specified role
- Automatic redirect to the event dashboard
Example invitation workflow:
Screenshot needed: Invitation acceptance page showing event details and role assignment
Invite Codes (Alternative Method)
Some organizations provide codes you can redeem yourself:
- Get the code from your event administrator
- Log in to your Conducky account
- Go to
/profile/events
- Enter code in the "Join Event" section
- Confirm your participation
Screenshot needed: Profile events page showing invite code redemption form
Password Management
Forgot Password
If you can't remember your password:
- Visit the login page
- Click "Forgot Password" link
- Enter your email address
- Check email for reset link
- Follow link to
/reset-password
- Create new password
Screenshot needed: Forgot password form and reset password page
Change Password
Update your password anytime from your profile:
- Navigate to Profile Settings (accessible from the user menu)
- Find "Change Password" section
- Enter current password and new password
- Click "Update Password"
Screenshot needed: Profile settings page showing password change form
Security Best Practices
- Use a unique, strong password
- Don't share your account credentials
- Log out when using shared computers
- Report any suspicious activity to administrators
Strong Password Guidelines
Requirements:
- Minimum 8 characters
- Mix of uppercase and lowercase letters
- Include numbers and symbols
- Avoid common words or personal information
Recommendations:
- Use a password manager
- Consider passphrases (e.g., "Coffee!Mountain#2024")
- Update passwords periodically
- Never reuse passwords from other sites
Account Security
Protecting your account:
- Log out completely when finished
- Don't save passwords on shared computers
- Be cautious with public Wi-Fi
- Report suspicious login attempts
If your account is compromised:
- Change your password immediately
- Contact your system administrator
- Review recent activity in audit logs
- Update any saved passwords
Multi-Event Account Management
Understanding Multi-Event Access
One Conducky account can participate in multiple events with different roles:
- Same account: Use one login for all your events
- Different roles: You might be a Reporter in one event, Admin in another
- Separate contexts: Activities in one event don't affect others
- Unified profile: Same name and avatar across all events
Managing Event Memberships
From your profile (/profile/events
):
- View all events you belong to
- See your role in each event
- Use invite codes to join new events
- Leave events you no longer need access to
Benefits of multi-event accounts:
- Single login: No need to remember multiple passwords
- Consistent identity: Same name and avatar everywhere
- Cross-event features: Unified notifications and reporting
- Easy switching: Navigate between events seamlessly
Troubleshooting Account Issues
Can't Log In
Check these common issues:
- Correct URL: Make sure you're on the right Conducky instance
- Email address: Use the exact email you registered with
- Password: Try resetting if you're unsure
- Account status: Your account might be disabled - contact administrators
- Browser issues: Clear cache or try incognito mode
Can't See Any Events
This usually means:
- You haven't been invited to any events yet
- Your invitations haven't been accepted
- Your event roles were removed
- The events you belonged to were disabled
Solutions:
- Contact event administrators for invitations
- Check your email for invitation links
- Ask system administrators about account status
Invitation Links Not Working
Common problems:
- Link has expired (check with sender for new link)
- Link was already used (if single-use)
- You're logged in as a different user
- Browser blocking the redirect
Solutions:
- Try the link in incognito mode
- Log out and try again
- Request a new invitation link
- Contact the person who sent the invitation
Next Steps
After creating your account:
- Complete your profile - Add your information and preferences
- Learn about your dashboard - Understand what you see after login
- Understand your role - Know your permissions and responsibilities
Need immediate help? Check our FAQ or Troubleshooting Guide.
Continue with: First Steps →